Head of Customer Relations

Our client is a leading real estate developer of master-planned communities in the Philippines.

They are looking for a Head of Customer Relations who will spearhead the development and execution of customer-focused strategies while ensuring exceptional customer experiences. 

RESPONSIBILITIES:

• Develop and implement customer relations strategies aligned with business objectives to enhance satisfaction and loyalty.
• Lead and mentor the Customer Relations team to deliver excellent service and maintain high performance.
• Prepare and present data-driven reports and advocate for customer-focused strategies to senior management.
• Monitor and improve customer service standards, processes, and SLAs across the organization.
• Collaborate with sales, marketing, and operations teams to ensure a seamless customer journey.

QUALIFICATIONS:

• Bachelor’s degree in Business, Psychology, or a related field. An MBA or advanced degree is an advantage.
• At least 10 years of experience in customer relations, but at least five years in a leadership role, preferably in real estate property development. 
• Strong leadership skills with the ability to defend strategies and influence decision-making at the executive level.
• Excellent problem-solving, communication, and analytical abilities.

Please note that only qualified candidates will be notified.